Return/Refund Policies

1. GENERAL PROVISIONS

1.1 Scope: These policies apply to all electrical and electronic products for industrial use sold through our online store, including but not limited to: control systems, instrumentation, electromechanical components, measuring equipment, protection devices, and industrial automation.

1.2 Specialized Nature: Given the technical and specialized nature of our products, returns are subject to strict conditions that protect both the technical integrity and functionality of the equipment.

2. CONDITIONS FOR VALID RETURNS

2.1 Manufacturing Defects

Obvious faults not caused by misuse or incorrect installation
Failure to comply with documented technical specifications
Transport damage duly reported within 48 hours of receipt

2.2 Supply Error

Product different from that requested in the purchase order
Incorrect quantity shipped
Incorrect model or specification provided by our team

2.3 Non-Compliant Products

Equipment that does not comply with specified industry standards
Missing or incorrect certifications previously confirmed

3. SPECIFIC DEADLINES

3.1 Return Notification

Maximum 7 calendar days from receipt to report visible defects
Maximum 15 calendar days for functional defects detected during initial testing
Maximum 48 hours for transport damage

3.2 Physical Return

Products must be returned within 10 calendar days after the return authorization.

4. PRODUCTS NOT ELIGIBLE FOR RETURN

4.1 Custom Products

Equipment manufactured to specific customer specifications
Devices programmed or configured according to specific requirements
Products with modifications requested by the customer

4.2 Consumable Products

Normal wear components (contactors, fuses, etc.)
Consumable materials (cables, basic connectors, etc.)
Software and digital licenses

4.3 Products Damaged by Use

Equipment with signs of installation or connection
Devices damaged by power surges, moisture, or contamination
Products altered, repaired, or modified by third parties

4.4 Critical Safety Products

Personal protective equipment that has been unpacked
Industrial safety equipment once removed from the original packaging

5. AUTHORIZATION PROCESS

5.1 Formal Request All customers must submit:

Completed refund request form
Copy of the invoice or proof of purchase
Detailed description of the problem or reason for return
Product and packaging photos (where applicable)

5.2 Technical Evaluation

Technical review by our specialized department
Verification of installation and proper use
Confirmation of manufacturing defect or supply error

5.3 Authorization Number (RMA) Only products with a valid RMA number will be processed for return.

6. PACKAGING AND SHIPPING CONDITIONS

6.1 Product Status

Original packaging intact and complete
All accessories, manuals, and documentation included
Unaltered labels and warranty seals

6.2 Shipping Responsibility

Customer assumes return shipping costs unless there is a proven manufacturing defect.
Mandatory transport insurance for high-value products

7. RESTRICTIONS AND EXCEPTIONS

7.1 Non-Returnable Products

Equipment purchased more than 30 days ago without a previous report
Devices used in environments not recommended by the manufacturer
Products damaged by faulty electrical installation

7.2 Penalizaciones

15% restocking fee on returns due to specification changes
20% technical inspection fee on returned products with no proven defect
Additional charge of 25% for products returned outside their original packaging

8. RESOLUTIONS AND REFUNDS

8.1 Defective Products

Immediate replacement with equivalent product
Full refund if stock is unavailable
Credit for future purchases with an additional 10% bonus

8.2 Supply Errors

Exchange at no additional cost
Price difference refund if applicable

8.3 Processing Time

5-7 business days to evaluate returned products
10-15 business days to process refunds once approved

9. CASES NOT COVERED

Returns will not be accepted for:

Incompatibility with existing systems not previously consulted
Changes to project specifications after purchase
Customer business decisions unrelated to the product
Lack of technical knowledge for installation
Changes in regulations after purchase

10. WARRANTIES AND AFTER-SALES SERVICES

10.1 Separation of Services

Return policies are separate from the manufacturer's warranty.
Specialized technical service available for pre- and post-sales inquiries

10.2 Technical Support

Free technical consultation during the first 48 hours after purchase
Support for installation and basic configuration included

11. SPECIAL PROCEDURES

11.1 High-Value Products (>$5,000 USD)

Optional in-person technical inspection
Extended evaluation period (up to 21 days)
Technical management authorization required

11.2 International Returns

Compliance with import/export regulations
Certificates of origin and conformity required
Additional documentation costs applicable

12. FINAL PROVISIONS

12.1 Modifications These policies may be modified without prior notice. The version in effect at the time of purchase will be the applicable one.

12.2 Jurisdiction Any dispute shall be resolved in accordance with applicable commercial laws and through specialized technical arbitration.

12.3 Contact For return requests: refund@venehindustrial.site

Technical support: sopport@venehindustrial.site

Teléfono: +54-911-21692584

Version: 2.1

Effective date: January 2025

Next review: January 2026

These policies have been designed to protect the integrity of our specialized industrial products and ensure that returns are processed fairly and technically sound.